tag:blogger.com,1999:blog-2376674408333249983.post5168143060004692438..comments2024-03-25T10:23:02.467+01:00Comments on French Sampler: How Discerning Are You?Dashhttp://www.blogger.com/profile/05329090600374787029noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-2376674408333249983.post-6748056354526891212011-04-15T19:13:41.280+02:002011-04-15T19:13:41.280+02:00I have to say I agree with you. I often wonder wh...I have to say I agree with you. I often wonder what people in the service and hospitality fields think arrogance will gain them. I think no matter what level of hotel you are at, you should be treated warmly and graciously.Stephanie @ La Dolce Vitahttp://dreamingladolcevita.blogspot.com/noreply@blogger.comtag:blogger.com,1999:blog-2376674408333249983.post-59091822604290404352011-04-15T17:35:47.781+02:002011-04-15T17:35:47.781+02:00Dash this is a great post. I have not travelled t...Dash this is a great post. I have not travelled to London since 1994 because I was treated rudely by hotel staff, cab drivers, shop girls,etc. and I just said that I'm never going to spend my hard earned dollars in that city again.<br />Since then, most firms in the travel/luxury sector have upgraded their customer service so I'm willing to try London again.<br /><br />In my business customer service is EVERYTHING. We bend over backwards to make sure that our clients are happy.<br /><br />As for reviews and comments on the websites such as Trip Advisor. I think that it is only fair for company management to be able to respond to comments and criticisms. There are so many fake negative comments left by competitors, that it is only fair.Belle de Villehttps://www.blogger.com/profile/14045827018848979761noreply@blogger.comtag:blogger.com,1999:blog-2376674408333249983.post-18042709974660213122011-04-15T12:12:17.501+02:002011-04-15T12:12:17.501+02:00I do agree with you - what a shame that it had bee...I do agree with you - what a shame that it had been a hotel you were looking forward so much to visiting. Love your reference to Fawlty Towers through the photo btw ;)skirmishofwithttps://www.blogger.com/profile/01031418191113154505noreply@blogger.comtag:blogger.com,1999:blog-2376674408333249983.post-13139286817107915302011-04-15T11:18:02.920+02:002011-04-15T11:18:02.920+02:00Hi Alex, your right there are a lot of ridiculous ...Hi Alex, your right there are a lot of ridiculous comments on trip advisor that do leave you wondering but you can spot the genuine one's, now businesses can leave their own comments in response to the complaints/reviews, unfortunately in this case they just proved the complainers/reviewers right and that is what put me off.Dashhttps://www.blogger.com/profile/05329090600374787029noreply@blogger.comtag:blogger.com,1999:blog-2376674408333249983.post-38806530207490720572011-04-15T10:36:16.768+02:002011-04-15T10:36:16.768+02:00For that sort of price I would expect the most won...For that sort of price I would expect the most wonderful service on earth! If a £70 a night country house B&B in Yorkshire can give me the best treatment I've ever had, I wouldn't take any crap from somewhere daring to charge £300+ and then being rude about it!<br /><br />I think you've got totally the right attitude towards it. I always take Trip Advisor with a pinch of salt because people leave the most bizarre reviews sometimes that leave me wondering exactly what they expect from a hotel. There are ways for management to deal with these things though (I've even been on training sessions about them!) and the big no-no is to get into a slanging match or be rude to your customers, no matter how much you want to be. Point out inaccuracies in their review, yes. Just don't be rude!<br /><br />Hope you found another hotel for your break.Alexhttps://www.blogger.com/profile/11337968500120821387noreply@blogger.comtag:blogger.com,1999:blog-2376674408333249983.post-73617754832851840832011-04-15T04:12:18.518+02:002011-04-15T04:12:18.518+02:00Absolutely with you 100%...people should always be...Absolutely with you 100%...people should always be placed before things. Hopefully those making the complaint also keep this in mind and complain in the "right way."<br /><br />I am more sorry you were let down in that the place you always wanted to stay became a let-down for you. Hopefully they will do their best to earn your trust back.Anonymoushttps://www.blogger.com/profile/17618921461540105577noreply@blogger.comtag:blogger.com,1999:blog-2376674408333249983.post-80990315022065746052011-04-15T01:49:23.488+02:002011-04-15T01:49:23.488+02:00Hello:
We are in total agrement with you here and ...Hello:<br />We are in total agrement with you here and can only add that Hungary has a very long way to go before its customer service reaches anything like an acceptable level in the main. Unfortunately, there are too many instances of people dealing with clients who remember that, under previous regimes, their job did not in any way relate to the customer so it did not matter in the least if the customer was satisfied or not. Things are changing but very slowly and we really feel that it is only through customers complaining....firmly but politely....that change happens.Jane and Lance Hattatthttps://www.blogger.com/profile/16831890261259302647noreply@blogger.comtag:blogger.com,1999:blog-2376674408333249983.post-6606243266211909082011-04-14T23:45:45.347+02:002011-04-14T23:45:45.347+02:00of course, you are right...but there are lots of s...of course, you are right...but there are lots of shoddy places out there that don't seem to care about customer service.. I always refer to tripadvisor before booking a hotel anywhere. I also, always review the hotels that I stay in.....mermaid galleryhttps://www.blogger.com/profile/04678555215616371872noreply@blogger.comtag:blogger.com,1999:blog-2376674408333249983.post-80572509741537197282011-04-14T23:21:18.353+02:002011-04-14T23:21:18.353+02:00Well put indeed!! I am totally with you 100% on th...Well put indeed!! I am totally with you 100% on this!!quintessencehttps://www.blogger.com/profile/14484326999396839391noreply@blogger.comtag:blogger.com,1999:blog-2376674408333249983.post-62085002833970610982011-04-14T22:42:40.300+02:002011-04-14T22:42:40.300+02:00I think you are quite right...there will always be...I think you are quite right...there will always be glitches and it is how both parties approach the problem that matters.<br />Courtesy is important...and it counts for me.<br /><br />It is infuriating when one's reasonable approach is seen as weakness and treated with arrogance.the fly in the webhttps://www.blogger.com/profile/04563871975125538755noreply@blogger.com